Platform legal

The Full Squad: End-User Terms of Use

Version: 2.0 Effective date: 11 October 2026

Plain-English summary (not a substitute for the full terms)

• We are Reload IT Ltd. We make and run the software called The Full Squad. That is all we do.
• Your Club, not us, provides the football. Training, matches, holiday camps, academy sessions, coaching, first aid, safeguarding and everything else that happens in the real world is provided and run by your Club. The Club is also the organisation legally responsible for your (and your child's) membership data.
• Your Club, not us, is the seller. Every fee, camp booking or academy monthly fee you pay through the Platform is a payment to your Club. The Club sets the price and the refund terms, and your contract for what you are paying for is with the Club. Your rights to the service, to a price and to a refund are rights against the Club. We are a technology provider. We are not the merchant and we are not a party to that contract.
• The price you see is the price you pay. We add no card fee or other charge to what a Club asks you to pay, and Stripe's charges and our fee come out of the Club's side. Clause 9 explains this and how refunds work.
• These terms explain who can hold an account, how to use the Platform responsibly, and what we are (and are not) responsible for.
• Nothing in these terms takes away your legal rights as a consumer, and nothing in them excludes our liability for death or personal injury caused by our negligence, or for fraud. The law does not allow that, and we do not attempt it.

---

1. Who we are and what these Terms cover

1.1 We are Reload IT Ltd, a company registered in England and Wales (company number 10106178) with registered office at 124 City Road, London, EC1V 2NX. We are registered with the Information Commissioner's Office (ICO) under registration number ZC200891. You can contact us at info@thefullsquad.com or through the in-app support feature.

1.2 We provide The Full Squad, a software platform for football clubs, available at thefullsquad.app (including club subdomains such as yourclub.thefullsquad.app and any custom domain a club connects) and described at thefullsquad.com. In these Terms we call all of this the "Platform".

1.3 These "Terms" are a legal agreement between you, an individual person using the Platform, and us. They apply to every individual user of the Platform, including club administrators, managers, coaches, club staff and volunteers, parents and guardians, and players aged 16 and over who have their own login. By creating an account, or by using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1.4 These Terms incorporate our Acceptable Use Policy ("AUP"), which is published on the Platform and forms part of these Terms. For rules about behaviour and content, where these Terms and the AUP overlap the stricter rule applies; for everything about our liability and your rights, these Terms govern.

1.5 If you are using the Platform on behalf of a Club in a professional or official capacity (for example, as a club secretary or treasurer), the Club's own agreement with us, the Platform Terms of Service, also governs the Club's subscription. These Terms govern your personal use of your account. If you use the Platform for a Club's purposes and not as a consumer, any claim you have arising from that use is a claim of the Club under the Platform Terms of Service, and the limits in section 20 of those terms apply to it.

1.6 Nothing in these Terms affects your statutory rights. If you are a consumer, you have rights under the Consumer Rights Act 2015 and other laws that cannot be excluded or restricted, and nothing in these Terms attempts to do so.

2. Definitions

In these Terms, capitalised words have the following meanings:

• "Club" means the football club (or other organisation) that subscribes to the Platform and through which you have been given access. Many Clubs are unincorporated associations run by volunteers.
• "Camp" means a holiday camp or similar short course that a Club offers and takes bookings for through the Platform.
• "Club Content" means any content published, uploaded or configured on the Platform by or on behalf of a Club, including its public site, news, fixtures, crests, badges and logos (including a crest the Club chose from a library of suggested crests), photos, policies and its own terms and conditions.
• "Member" means a person registered with a Club through the Platform, including players, parents and guardians.
• "Stripe" means Stripe Payments UK Ltd and its group companies, which process card payments.
• "Parent" means a person with parental responsibility for a child, or a legal guardian, acting for that child on the Platform.
• "Platform" has the meaning given in clause 1.2.
• "User Content" means any content you submit to the Platform, such as messages, comments, photos, registration information, availability responses and documents.
• "We" / "us" / "our" means Reload IT Ltd.
• "You" / "your" means the individual accepting these Terms.

3. The three-way relationship: us, your Club, and you

This section matters more than any other. Please read it carefully.

3.1 We provide software only. We supply the Platform to your Club as a tool. We are a software company. We are not:

(a) a provider of footballing, sporting, coaching or training services; (b) a childcare provider or activity organiser; (c) a safeguarding body, welfare service or regulator; or (d) a party to any membership, playing or coaching relationship between you and your Club.

3.2 Your Club provides the football. Everything that happens in the real world (training sessions, matches, team selection, coaching quality, supervision of children, first aid, ground safety, insurance, safeguarding practice, DBS checks and compliance with the rules of the football governing body applicable to the Club) is organised by and is the responsibility of your Club, not us. Any dispute about those matters is between you and your Club.

3.3 Your Club controls Member data. For the personal data of Members, including players' and children's registration, medical and safeguarding information, your Club is the data controller and we act only as the Club's data processor, storing and processing that data on the Club's instructions. Clause 11 explains what this means for you.

3.4 Club Content is the Club's. Anything a Club publishes through the Platform, including any terms, policies, codes of conduct or joining conditions the Club uploads and asks you to accept, is created and owned by the Club and is the Club's sole responsibility. We host it, keep versions of it, and record your acceptance of it, but we do not review, approve, endorse or warrant it. If you have a question or complaint about Club Content, raise it with the Club.

3.5 No assumed duty for the Club's responsibilities. Because we supply software only, we do not owe you, or any child, any duty in relation to footballing, coaching, childcare, supervision or safeguarding matters, and nothing on the Platform or in these Terms creates one. Those duties belong to your Club and the people it appoints. This clause describes the service we do and do not provide; it does not exclude or limit the obligations we genuinely owe you as a software provider, which are set out in clause 16, and it is always subject to clause 16.1.

3.6 The Club provides everything you pay for. Training, matches, holiday camps, academy sessions, kit, events and any other activity or service you pay for through the Platform are provided by the Club, not by us. The Club decides what it offers, who may take part, the price, when payment is due, its refund policy, and what happens if it cancels or changes something.

3.7 The Club is the seller. When you pay through the Platform you are paying the Club. The Club is the merchant of record for every payment taken through the Platform, which means it is the business you are buying from, and your contract for what you are paying for is with the Club and only the Club. Your rights as a consumer in relation to that purchase, including your rights to a refund, to a repeat performance or to a price reduction if a service is not provided with reasonable care and skill, are rights against the Club. We are not the seller of anything you pay for, we do not set the price, we do not provide the service and we cannot decide, grant or refuse a refund.

3.8 What we do in a payment. We provide the software that lets the Club ask for and record a payment. Stripe takes the payment, using a Stripe account that belongs to the Club. We charge the Club a fee for our software on each payment, and clause 9.4 explains how that fee reaches you. Nothing in this clause 3 limits any right you have against the Club.

4. Who may hold an account (age rules)

4.1 Date of birth is required on player/member records so the Platform can apply age-appropriate controls.

4.2 Under 16: the child does not hold their own login. A linked parent or guardian manages the child's participation from the adult's account.

4.3 Aged 16 and 17: the young person may have their own login, but a parent or guardian must be linked and must accept the link before the young person's account can become active. The Club controls the permissions available to the young person, and a 16 or 17 year old's account is a limited account (see clause 4.6).

4.4 18 and over: an adult may use an account independently, subject to any Club role and permissions.

4.5 Date-of-birth corrections can be made only by an authorised Club administrator and are audit logged. Deliberately misstating age or identity to defeat a safeguarding control is a serious breach of these Terms and the AUP.

4.6 No private adult-to-child messaging. An adult Club official cannot send a private one-to-one message directly to a player under 18. Communications must involve the linked parent/guardian or an appropriately supervised group. A group containing under-18s must include at least one additional responsible adult or linked parent/guardian. Users can message only within a Club they both belong to. A player aged 16 or 17 can read the messages a Club sends to their team or to the whole Club, but does not have private one-to-one messages on the Platform.

5. Parents and guardians

5.1 If you link yourself to a child or act for a child on the Platform, you confirm that you are entitled to act as that child's parent/guardian or other person with parental responsibility as applicable.

5.2 A parent/guardian can manage multiple children, including children in different teams or Clubs, from the same global login. The Platform keeps each Club's data and permissions separate.

5.3 Parents/guardians can maintain their child's contact and emergency information, enter/update optional medical information, set availability, and remove or replace the child's profile photograph where the Club has enabled those features.

5.4 The Platform has no public profile for a player under 18, and public squad pages do not show players under 18 (clause 5.6). If a Club publishes a child's name or photograph in its own content, such as a news post, that is Club Content: the Club must first have a parent's or guardian's agreement, and the Platform does not check it. Ask the Club if you want a child's name or photograph removed.

5.5 Consents and acknowledgements captured through the Platform are recorded with the relevant version and timestamp. The Club, as controller, decides which lawful basis or consent it relies on and is responsible for honouring withdrawals.

5.6 Public squad pages (adult players). A Club on our Pro plan may publish a public squad page for an adult team, showing each adult player's photo, shirt number, name, position and a short profile line. The Club confirms to us once that its players have agreed to appear on its website. A player who asks to be hidden is hidden, and the player's own choice to be hidden always wins over the Club's. The Platform does not currently show players under 18 on public squad pages. Ask the Club if you want to be hidden or removed.

6. Your account and security

6.1 Most accounts start with an invitation from a Club. An invited adult accepts the invitation, registers themselves and sets their own password before their account becomes active. A parent registers a child under 16, and a Club still decides which registrations it approves. Where a Club offers Camps, it may publish a link that anyone can use to start a booking. A person who is new to the Club signs in or creates an account, accepts the Platform's terms, becomes a parent member of that Club (the Club does not approve this first) and adds their child through the same child registration steps (including emergency contact and consent questions) before the booking is completed. Those steps create a registration for the child, which the Club sees in its registrations and approvals, although the booking itself needs no approval. Open membership of a Club is not otherwise offered.

6.2 You sign in with your email address and password. On a device we do not recognise, we also email a six digit code to the address on your account, and you must enter it before you can use the Platform. A code works once and for 10 minutes, five wrong guesses cancel it, and there are limits on how often you can ask for a new one. You may choose to trust a device for 30 days. If you do, we set a small cookie on that device so that it is recognised, and we ask for a code again after 30 days, after 7 days of not using the device, or when you change or reset your password. Parents and players who sign in with a link we email them do not need a separate code, because the link is the code. Your account is personal to you. Do not share your credentials or your codes.

6.3 One global login may belong to more than one Club. After sign-in you select the Club context you want to use. You may hold a different role in each Club. Access to one Club never gives access to another Club's data.

6.4 If a Club removes you, only that Club-specific membership and its permissions end. Your global account remains available for any other Clubs to which you still belong. If you no longer belong to any Club, the Provider may close the unused global account after 24 months of inactivity, with advance email warning, while historical Club-controlled records remain subject to the relevant Club's retention rules.

6.5 Keep your password secure and tell us and the relevant Club promptly if you suspect unauthorised use. We may require a credential reset or suspend an account where reasonably necessary for security.

6.6 Push notifications and the installed app. You may add the Platform to your phone or computer as an app, and you may choose to turn on push notifications. Each type of notification has its own switch in your settings, and you can turn quiet hours on to hold phone alerts (emails about messages still send). A small number of notifications, such as when a guardian's acceptance is needed or when a payment has failed, are always on. A push notification wakes your device, and the lock screen shows only the team (or, for a Camp, the Club) and the type of notification, not a child's name or the content of a message. The push services run by device and browser makers (for example Google, Apple and Mozilla) receive your device's push address and the timing of the wake-up, and nothing else. Notifications can be delayed or fail, and clause 10.2(b) applies.

7. Acceptable behaviour

7.1 You must comply with the Acceptable Use Policy. In brief, you must not use the Platform to:

(a) post or share content that is unlawful, defamatory, obscene, discriminatory, harassing or infringes anyone's rights; (b) attempt any form of direct adult-to-child contact in circumvention of the safeguarding controls described in clauses 4.3 and 4.6; (c) misuse personal data of other Members, including any data exported from the Platform, for any purpose beyond legitimate club business; (d) upload malware, probe or test the security of the Platform, scrape data, or interfere with the Platform's operation; (e) impersonate any person or organisation; (f) send spam or unsolicited promotional material; or (g) upload a crest, badge, logo, photo or other file that you have no right to use.

7.2 The full AUP, including how to report abuse and how our notice-and-takedown process works, is published on the Platform. Breach of the AUP is a breach of these Terms.

7.3 We operate the reporting, moderation and safety processes described in the AUP. We do not promise that every item of content or communication will be reviewed before it is encountered, but we may use manual or automated measures, act on reports, remove or restrict content and suspend accounts. Nothing in these Terms excludes or restricts any statutory online-safety duty that applies to us, including any duty under the Online Safety Act 2023.

8. Your content, our platform, and feedback

8.1 You keep ownership of your User Content. You are responsible for what you post: make sure you have the right to post it and that it complies with these Terms and the AUP. If you post photos or videos of other people, especially children, you must respect the consent settings recorded on the Platform and your Club's rules.

8.2 So that we can run the Platform, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, transmit, back up and adapt (for technical purposes such as resizing images) your User Content, solely to the extent needed to operate, secure, support and improve the Platform and to provide the service to you and your Club. This licence is limited to that purpose: we do not acquire the right to sell your content or use it for unrelated advertising.

8.3 The licence in clause 8.2 ends when your User Content is deleted from the Platform, except that (a) copies may persist in routine backups until those backups cycle out, and (b) content already lawfully shared with others through the Platform (for example, a message already delivered) may remain visible to its recipients.

8.4 We may remove or disable access to any User Content that we reasonably believe breaches these Terms, the AUP or the law, or that we are ordered to remove, in accordance with the AUP's takedown process. For safeguarding or legal risk we may remove content immediately and explain afterwards.

8.5 Content on the Platform that is not yours or ours (for example, other Members' content and Club Content) belongs to its respective owners. You get no rights to it beyond viewing and using it within the Platform as intended.

8.6 The Platform itself, its software, design, branding and databases, is owned by us or our licensors. You may use it only as these Terms allow. You must not copy, modify, reverse engineer or create derivative works of the Platform except as the law permits notwithstanding this clause.

8.7 Messages. Sent messages form part of the Club's record and cannot be permanently altered or deleted by the sender. A user-facing "remove from my view" function, if offered, does not delete the underlying record. Ordinary messages are normally retained for 24 months; messages connected to safeguarding, complaints, disputes, investigations or legal holds may be retained longer under the Club's retention policy. The Platform does not currently support message attachments.

8.8 Feedback. If you send us ideas, suggestions or feedback about the Platform, we may use them to improve the Platform without restriction and without owing you anything. This does not apply to your personal data, which is always handled as described in clause 11.

8.9 Photos, logos and crests. You must have the right to upload any photo, logo or crest. A crest or badge shown on a Club's pages is Club Content and is the Club's responsibility, including a crest the Club chose from a library of suggested crests; crests belong to the clubs they depict, and choosing a crest does not give anyone a right in it. If you believe an image, logo or crest on a Club site infringes your rights, report it under the Acceptable Use Policy.

9. Club terms, payments and money

9.1 Club terms are the Club's. Club-uploaded terms, policies and codes are the Club's documents. The Platform hosts and versions them and may record your acceptance, but Reload IT does not approve their legal content and is not a party to the Club-member agreement.

9.2 You pay the Club, and the Club is the seller. Every payment you make through the Platform (for example a membership or subscription fee, a match fee, a Camp booking or an academy monthly fee) is a payment to the Club. The Club is the merchant of record. It sets the amount, description and frequency of its charges and its refund terms, and your contract for what you are paying for is with the Club. We are not the seller, we do not hold the Club's funds and we cannot decide, grant or refuse a refund. Payments are processed through Stripe Connect on a Stripe account that belongs to the Club, and settle to the Club. Stripe collects your card details directly. The Club and the Platform see payment records (who paid what, and when) but not your full card number. Stripe is given the email address of the person paying so that it can send a receipt. Stripe's own terms and privacy information apply to the parts Stripe provides.

9.3 Card is the only payment method. The Platform takes payment by card only. It does not record or process cash, bank transfer or any other way of paying.

9.4 One price. When you pay by card, you pay exactly the price the Club has set, shown to you in pounds at checkout before you confirm payment. We add no card fee, processing fee or other charge to it, and the checkout shows no separate card payment fee. Stripe's card processing charge and the fee we charge the Club come out of the Club's side of the payment, not yours. The Club is responsible for making sure that the price it shows you is the full price you pay.

9.5 Monthly fees. An academy monthly fee is raised by the Platform on the 1st of the month for each child in the cohort, you are told by email and notification, and it falls due 7 days later. Fees are not collected automatically: you pay each one using the pay link, and we do not set up automatic card payments or store your card for later use. The Club decides when a monthly fee stops; to stop one being raised, ask the Club.

9.6 Chasing unpaid fees. The Club may use the Platform to remind you about a fee that is overdue or about to fall due. The Platform sends no more than one chase for the same child in any 24 hours. A reminder is sent for the Club and is not a statement by us that you owe anything. Whether a fee is owed is a matter between you and the Club. A reminder about a Camp fee is a service message about a booking you made. It is sent by email and push notification, and it is not marketing. If you have switched off payment reminders in your notification settings you get no email, but you still see the reminder in the Platform.

9.7 Camps. Where a Club runs Camps, the Club is the provider and the merchant for every Camp booking. You book through the Club's camp link or its website. You choose the child and, for a Camp priced by the day, the days. A child outside the Camp's age band, counted on its first day, cannot be booked online by a parent. The Platform works out the price from the Camp's price, the number of days and, if the Club has set one, an early-bird date, and you see it, with the refund line, before you pay. You pay exactly that price (clause 9.4). You may pay by card straight away or later: if you pay later your place is held, the amount stays owed, and the Club may remind you (clause 9.6). A booking made for you by the Club may have no payment raised on the Platform, and then you settle it with the Club directly. Each Camp has its own refund setting, shown to you before you pay: either non-refundable, or refundable until a stated number of days before the Camp. The setting is the Club's statement of its policy. The Platform does not apply it, and a booking is cancelled, and a refund made, only when the Club cancels it. You can ask the Club to cancel from your Fees page and the Club decides. If you are on a waiting list, or hold an offer you have not paid for, you can leave at any time. The Club may refund any booking that was paid by card through the Platform, for any reason. A refund of a Camp booking is all or nothing: you get back the whole of what you paid, to the card you used. If a Camp is full you may join its waiting list, where the Club has one. When a place frees up the Club offers it, by hand, to the family at the front, and you have 24 hours to book and pay for it. The 24 hours are checked when you try to book. If they have passed you can no longer take the offer, the place is no longer held for you or counted as taken, and the Club decides who is offered the place next. If a card payment for a booking completes after the Club has cancelled that booking, so that nothing was owed when the money arrived, the Platform refunds the whole amount to the card you used without anyone at the Club deciding it, and tells the Club's administrators. The Platform does not send you a message about that refund; ask the Club if you are unsure. Only the Camp's staff and the Club's administrators see your child's booking, and only the Club's administrators see the payments. We email you, and send a notification to your devices, when you book, when a place is offered, when the Club sends a fee reminder, when a payment is received and when a booking is cancelled. These are service messages about your booking and are not marketing. A Camp's refund setting does not limit any right you have by law, for example if the Club cancels the Camp or does not provide it with reasonable care and skill.

9.8 Camp invites. A Club may invite you to a Camp that is open for booking if a child of yours booked an earlier Camp with that Club (and the booking was not cancelled) or is on one of its current academy cohorts, and the child is inside the new Camp's age band on its first day. The invitation is marketing of the Club's own Camps, sent by the Club under the rules for existing customers in the Privacy and Electronic Communications Regulations 2003, not under your communications choices in your settings. It goes to the parent's account, never to a child's own account, and only while you are an active member of the Club. You get at most one invitation for each Camp, by email, as a notice in the Platform and, if you have push notifications on, as a push alert, and none if you have already booked that Camp. The email names the Club and the Camp in its subject, your child's first name in its body only, the dates, the age band and the price, and carries a Stop camp invites link. Opening that link changes nothing. It opens a page, with no sign-in, that asks you first; the button on that page records your choice at once and the page then confirms it: that Club will send you no further Camp invitation by email, notice or push, for good, whoever at the Club presses send. The choice cannot be undone in the Platform; if you change your mind, contact the Club. Messages about a Camp you have booked (clauses 9.6 and 9.7), and the Club's other messages, carry on. The Club's other marketing is sent only if you have said yes in your communications choices.

9.9 Refunds. Refunds are decided and made by the Club, not by us, and are a matter between you and the Club, subject to the law and the Club's terms. When a Club refunds a payment through the Platform, you are refunded the amount the Club refunds, and a refund of the full price is a refund of everything you paid, because you paid nothing beyond the price. Where the law entitles you to a full refund of what you paid (for example because the Club has not provided a service, or because you validly use a statutory right to cancel), your right to that refund is a right against the Club, the Club funds the whole refund, and nothing in these Terms limits it. Cancelling a recurring charge or leaving a cohort does not itself create a refund.

9.10 Disputes and chargebacks. If you dispute a payment with your bank or card issuer, the dispute is handled through Stripe between your card issuer and the Club, and Stripe notifies the Club. Please speak to the Club first.

9.11 Who pays. The parent or guardian pays a child's fees. An adult player pays their own.

9.12 We do not charge for a standard end-user account. If optional paid end-user features are introduced later, separate consumer-facing terms and pricing will be supplied before purchase.

9.13 Unless expressly introduced under separate terms, the Platform does not sell match tickets.

10. No reliance: information tools, not a duty of care

10.1 The Platform provides record-keeping, communication and organisational tools: registration records, availability and selection tools, messaging, alerts, reminders, reports and similar features. These are aids for your Club's volunteers. They are not professional advice and they are not a safety, medical, welfare or supervision service.

10.2 In particular, and without limiting clause 10.1:

(a) medical information stored on the Platform is supplied by Members and Parents and is made available to the Club as recorded; we do not verify it, and it is not medical advice; (b) alerts, notifications, reminders and reports are convenience features; they may be delayed or fail (for example, because of device settings, network issues or outages), and neither their presence nor their absence or failure makes us responsible for any real-world outcome; (c) safeguarding-related features (such as parent-routed messaging, gated access to sensitive records and audit logs) are technical controls we provide as facts of the product; they do not make us a safeguarding authority, do not transfer any safeguarding duty from the Club to us, and do not by themselves make any Club compliant with FA or legal safeguarding requirements; (d) emergency contact details and any medical information for a session or a Camp are shown as they were supplied, and a record may not reach the person who needs it in time; (e) the Camp register records only that the Club's staff ticked your child in for a Camp day, with the time and who ticked. A tick cannot be removed. It does not record who left, when, or who collected a child, and the Club must keep its own records for those. If your child is booked for a day and has not been ticked in, the Club may send you a message saying so (once for each day); that message is sent by the Club's staff, it may be sent late or in error, and it is not a statement by us about where your child is; and (f) push notifications and emails depend on your device, your settings and services we do not control (clause 6.6).

10.3 You must not rely on the Platform as your only means of receiving or delivering time-critical or safety-critical information. Urgent matters (a child's changed medical condition, an emergency, a safeguarding concern) must always also be raised directly with the Club through its own channels (and, in an emergency, with the emergency services).

10.4 The value of the Platform's records depends on what is put into them. You are responsible for the accuracy and currency of information you supply, and the Club is responsible for how it uses that information in the real world.

10.5 This clause 10 defines the service you can reasonably expect from a software tool. It does not exclude or limit any liability we lawfully cannot exclude (see clause 16.1), and it does not affect our obligation to provide the Platform itself with reasonable care and skill.

11. Privacy and your data

11.1 Member data: your Club is in charge. For your (and your child's) membership data (registration details, medical information, safeguarding records, consents, team and match data), your Club is the data controller. The Club decides why and how that data is used; we process it only on the Club's instructions under a data processing agreement. The Club's privacy notice (available through the Platform) explains that processing. Questions, subject access requests and complaints about Member data should go to the Club in the first instance.

11.2 Data we control. We are the data controller only for a limited set of data: club administrator and billing accounts, visitors to our marketing site, support tickets, our own business records, and the account and sign-in security data of everyone who has a login (your sign-in email address, password credentials, emailed sign-in codes and trusted-device records, which we keep only in a form that cannot be read back, session records and security logs). Our Platform Privacy Policy covers this. Everything else about you at a Club is Member data, which the Club controls.

11.3 My Data / Privacy Request. The Platform includes a route through which you can request access, correction or deletion of Member Data. The request is routed to the relevant Club as controller and is audit logged. Reload IT assists the Club as processor. These rights are subject to the exceptions and retention duties in data-protection law, including where safeguarding or legal-claim records must be preserved.

11.4 Data is hosted with our sub-processors, principally in the United Kingdom (London region); the current sub-processor list is published with the Platform's data protection documents. Email delivery, payments and push notifications also involve the providers named there.

11.5 You also have the right to complain to the ICO (ico.org.uk) about any controller's handling of your data.

11.6 Your profile is shared across your Clubs. Your phone number, postal address and photo are held once for you and are visible to a Club only while you are a member of it. A Club's staff can see the contact details of its members. A parent can see the contact details only of Club staff and of their own child's manager.

11.7 Sign-in and device data. We keep your sign-in codes and trusted-device tokens only in a form that cannot be read back, and we keep your push address so we can send notifications you have switched on.

12. Squad Assist and automated features

12.1 The Platform plans to include an assistive feature called "Squad Assist", which is not yet available. When it launches, it will use a third-party artificial-intelligence service (Amazon Web Services, through AWS Bedrock in the European Union, named in our sub-processor list for this purpose only, and not before launch) to help draft content and answer questions. Output from that feature will be generated assistance, not advice, and may be inaccurate or incomplete; you will need to review anything it produces before relying on or publishing it. Clause 10 applies to Squad Assist in full once it is available.

12.2 The person import feature ships with manual, admin-driven column mapping first. An AI-assisted import mapping accelerator is not yet available and may be added later; if it is, the feature will send column headings only or anonymised/redacted sample values to a third-party AI service named in our sub-processor list before it is enabled, to infer field mappings. Identifiable Member Data and Special Category Data must not be included in any AI import sample.

12.3 Under-18 Member data is not enriched from the web by Platform features.

13. Service changes, availability and your devices

13.1 We aim to keep the Platform available and useful, and we provide it with reasonable care and skill. However, the Platform is provided on a shared, online basis and we do not promise that it will always be available, uninterrupted or error-free. Maintenance, updates and factors outside our control (such as internet or hosting failures) can cause downtime.

13.2 We may change, improve or withdraw features of the Platform over time. If a change would significantly reduce the core functionality available to you, we will give reasonable advance notice through the Platform where practicable. Your Club's subscription agreement governs what the Club is entitled to. If you ever pay us directly for optional end-user features, the terms presented for those features (clause 9.12) will set out your remedies for material adverse changes.

13.3 We may suspend the Platform, wholly or partly, where reasonably necessary for maintenance, security, legal compliance or to protect users, keeping any suspension as short as reasonably possible.

13.4 Your devices. We take reasonable, industry-standard steps to keep the Platform free of viruses and other harmful code, but we cannot guarantee it, and we are not responsible for your device configuration or network. You should use your own up-to-date virus protection and keep your devices and browsers updated. This clause is subject to clause 16.1 and does not limit your statutory rights.

14. Suspension and ending your account

14.1 You can stop using the Platform at any time, and can ask for your account to be closed via the Platform or in-app support. Closing your account does not by itself delete Member data held by your Club as controller; the Club's retention policy governs that; use the "My data" route (clause 11.3) to exercise erasure rights.

14.2 We may suspend or terminate your account, or restrict features, if:

(a) you materially or repeatedly breach these Terms or the AUP (which sets out the steps we may take, including suspending features such as messaging, uploads, imports and Camp invites); (b) we reasonably believe your use presents a safeguarding, security or legal risk to any person, any Club or the Platform (in which case we may act immediately); (c) we are required to do so by law or by a competent authority; or (d) your Club's subscription ends or the Club removes your access (the Club controls its own membership).

14.3 Except in urgent cases under 14.2(b) or (c), we will where reasonably practicable give you notice of the concern and an opportunity to put it right before terminating for breach.

14.4 We will not terminate your account arbitrarily. Where we terminate under this clause we will tell you, and (unless the law prevents it) tell you why.

14.5 On termination, your right to use the Platform ends. Clauses that by their nature should survive, including clauses 3, 8.2 and 8.3 (as limited there), 8.7, 10, 15, 16, 19 and 20, survive termination. Data held for your Club continues to be governed by the Club's controllership and retention policy, not by the closure of your login.

15. Your responsibilities to us

15.1 You agree to compensate us for losses, claims and reasonable costs (including reasonable legal costs and claims made against us by third parties) that we suffer as a direct result of:

(a) your fraudulent or deliberately unlawful use of the Platform; (b) your deliberate breach of clause 4.2 (age misstatement) or the safeguarding controls in clause 4.3; or (c) your deliberate misuse of other Members' personal data, including data exported from the Platform, in breach of clause 7.1(c).

15.2 Clause 15.1 does not apply to innocent mistakes, does not make you responsible for anything caused by our own breach, negligence or failure to comply with the law, and only ever requires you to compensate us for losses that are a fair and proportionate consequence of your own deliberate wrongdoing.

16. Our liability to you

This clause matters. It is written to be as clear as we can make it.

16.1 What we never exclude. Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation by us; (c) any breach of your rights under the Consumer Rights Act 2015 that cannot lawfully be excluded or limited (including the requirement that a service be performed with reasonable care and skill); (d) your rights under data protection law, including any right to compensation, which nothing in these Terms limits; or (e) any other liability that cannot be excluded or limited under the law of England and Wales.

16.2 What we are responsible for. If we fail to provide the Platform with reasonable care and skill, or otherwise break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

16.3 What we are not responsible for. Subject always to clause 16.1, we are not responsible for:

(a) loss or damage that is not foreseeable; (b) anything done or not done by your Club, including footballing, coaching, supervision, first-aid, ground-safety and safeguarding matters, the Club's use of Member data as controller, the Club's configuration of roles, access and retention settings, the content and fairness of Club-uploaded terms, the Club's prices, fees and chasing of unpaid fees, its Camps and academy sessions, the Club's refund decisions, and the accuracy of Club Content (clauses 3, 9 and 10 explain why); (c) loss arising from inaccurate or out-of-date information supplied by you, another user or a Club; (d) loss arising from your breach of these Terms or the AUP, or your failure to keep your credentials secure (clause 6.5); (e) deletion or anonymisation of data carried out by the Platform in accordance with the retention schedule your Club has configured, or at the direction of your Club as controller; (f) events outside our reasonable control (including internet, hosting or telecommunications failures, and other force majeure events), provided we take reasonable steps to reduce their effect; (g) the acts and omissions of Stripe, your bank or card issuer, or your device and network provider, unless they are caused by our own breach or by our failure to use reasonable care and skill; or (h) business losses. The Platform is supplied for club and domestic use by end users. If you use it for commercial or business purposes beyond volunteer club administration, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

16.4 Free service: a sensible limit. Where you use the Platform without paying us anything, our total liability to you under these Terms (other than liability under clause 16.1, which is unlimited) is limited to £100. Where you have paid us charges directly, our total liability (other than under clause 16.1) is instead limited to the greater of £100 and the amounts you paid us in the 12 months before the event giving rise to the claim. Money you paid to your Club through the Platform does not count as paid to us (clause 9.2).

16.5 Nothing in this clause 16 affects any claim you may have against your Club, which is unaffected by these Terms.

17. Complaints and support

17.1 If something goes wrong with the Platform, or you want to report content or behaviour, use the in-app support feature or email info@thefullsquad.com. Tell us what happened and we will look into it. For an ordinary support issue we aim to acknowledge requests promptly and keep you informed. If your complaint concerns personal data for which Reload IT is the Controller, mark it Data Protection Complaint; we will facilitate the complaint, acknowledge it within 30 days, investigate it appropriately and communicate the outcome without undue delay as required by data protection law.

17.2 If your complaint is about your Club (its decisions, services, staff, volunteers, terms or handling of Member Data), please raise it with the Club through its own complaints, privacy or welfare channels. The Club is the Controller for Member Data and is responsible for complying with the statutory data-protection complaints procedure. This includes complaints about a price, a fee, a Camp, an academy session or a refund, because the Club is the seller (clause 3.7). We will redirect such complaints to the Club where appropriate.

17.3 Safeguarding concerns about a child should be raised with the Club's safeguarding/welfare contact and, where appropriate, the relevant national/regional football safeguarding body, statutory safeguarding authority or police. If a safeguarding concern involves misuse of the Platform itself, also report it to us immediately via in-app support; we treat such reports with priority.

17.4 Nothing in this clause prevents you from using any alternative dispute resolution service or from going to court.

17.5 Content removal and account restrictions. If we remove or restrict access to your content, or suspend or ban your account, in breach of these Terms or the AUP, nothing in these Terms prevents you bringing a claim for breach of contract where the law gives you that right. This includes the right which section 72 of the Online Safety Act 2023 requires regulated user-to-user services to explain to users, if that section applies to the Platform or the relevant part of it.

18. Changes to these Terms

18.1 We may update these Terms from time to time, for example, to reflect changes in the law, new features, or improvements in how we explain things.

18.2 If a change is material, we will give you reasonable advance notice through the Platform or by email before it takes effect. If you do not accept a material change, you may stop using the Platform and close your account before the change takes effect; continuing to use the Platform after the effective date means the updated Terms apply to you.

18.3 The current version of these Terms is always available on the Platform, together with its effective date.

19. General

19.1 Entire agreement (between you and us). These Terms, the AUP and any documents they expressly incorporate are the whole agreement between you and us about your use of the Platform. They do not affect, and do not incorporate, any agreement between you and your Club. Nothing in this clause limits liability for fraud or excludes any statutory consumer protection.

19.2 Transfer. We may transfer our rights and obligations under these Terms to another organisation (for example, if our business is sold); we will tell you if this happens, and it will not reduce your rights under these Terms. You may not transfer your rights or obligations under these Terms to anyone else, because your account is personal to you.

19.3 Severability. Each clause of these Terms operates separately. If any court or authority decides any clause is unlawful or unenforceable, the remaining clauses stay in full force.

19.4 No waiver. If we delay enforcing any part of these Terms, we can still enforce it later.

19.5 Third parties. These Terms are between you and us. No one else (including your Club) has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them, except that our group companies and successors, and our directors, officers and employees, may rely on the protections in clauses 10 and 16 as if they were a party. We do not need their consent to change or end these Terms.

19.6 How we contact you. We will send notices under these Terms to you through the Platform (in-app) or to the email address on your account; it is your responsibility to keep that address current. You can send notices to us at info@thefullsquad.com or via in-app support.

19.7 No partnership or agency. Nothing in these Terms makes you and us partners, or makes either of us the agent of the other, or makes us the agent of your Club for any purpose beyond acting as the Club's data processor as described in clause 11.

20. Governing law and where claims can be brought

20.1 These Terms are governed by the law of England and Wales.

20.2 If you are a consumer, you can bring claims relating to these Terms in the courts of England and Wales; and in addition, if you live in Scotland you may bring claims in the Scottish courts, and if you live in Northern Ireland you may bring claims in the Northern Irish courts. As a consumer you also benefit from any mandatory protections of the law of the part of the United Kingdom in which you live, and nothing in these Terms affects those rights.

20.3 If you are not a consumer, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

---

Reload IT Ltd, company number 10106178, registered office 124 City Road, London, EC1V 2NX, ICO registration ZC200891, contact info@thefullsquad.com.

---

What changed in this version

Version 2.0, effective 11 October 2026.

• The summary and clauses 3.6 to 3.8: the Club, not us, provides the football, camps and academy sessions, and is the seller and merchant of record for every payment.
• Clauses 1.3, 4.2, 4.3 and 4.6: own login at 16, not 13. 16 and 17 year olds read team and club messages but have no private messages.
• Clauses 1.5 and 19.5: carry the Platform Terms limits over to use for a Club's purposes and to our directors and staff. A claim arising from use for a Club's purposes is the Club's claim, limited by section 20 of the Platform Terms, including the cap in section 20.3.
• Clauses 5.4 and 8.7: say there is no public profile for under-18s and no message attachments.
• Clause 5.6: public squad pages for adult players.
• Clauses 6.1 and 6.2: adult self-registration and camp sign-up links. Google and Apple sign-in is removed because it is switched off. Sign-in code limits and the trusted-device cookie are described.
• Clause 6.6: push notifications and the installed app.
• Clause 8.9: uploads and crests.
• Clause 9 rewritten: the parent pays exactly the price the Club sets, with one inclusive price and no card payment fee line. Card is the only payment method. Refunds, academy monthly fees and chasing, camp refund settings, the waiting list and past-camper invites are covered. Clause 9 is renumbered: old 9.3 is now 9.4, old 9.4 is now 9.9, old 9.5 is now 9.12, old 9.6 is now 9.13, and old 9.7 is now part of 9.2.
• Clauses 9.4 and 9.9: a refund of the price is a full refund, and where the law requires a full refund the Club funds it in full.
• Clauses 9.6 and 9.7: how a Camp is booked and paid for, the waiting list and its 24 hour offer, the all-or-nothing refund, cancellation and Camp notices. An offer you do not take up within 24 hours no longer holds a place, and a card payment that completes after the Club cancelled your booking is refunded automatically.
• Clause 9.8: Camp invites are available. It says who gets them, how they are sent and how you stop them.
• Clause 10.2(d) to (f): emergency and medical information, camp registers and push alerts. The Camp register records arrival ticks only.
• Clause 11: profile sharing across Clubs, sign-in data and payments data. Clause 11 is renumbered so that 11.5 is the ICO complaint right, 11.6 your shared profile and 11.7 sign-in data. Clause 11.2 lists the sign-in data we control.
• Clause 12: Squad Assist runs through AWS Bedrock in the EU, not through Anthropic directly.
• Clause 16: what we are not responsible for, Stripe and card issuers, and your data protection rights being preserved. Clause 16.4: no card payment fee counts as paid to us.
• Clause 17.2: payment and refund complaints go to the Club.

The canonical, machine-readable source for this document is held by Reload IT Ltd. Questions: info@thefullsquad.com.